These conditions are based on the Ministerial Decision of 19 March 2020 (including the amendments made on 7 April 2020). The Ministerial Decision lays down rules regarding refunds and vouchers for events that have been rescheduled or cancelled due to the measures taken against the spread of the coronavirus. This agreement can be found here: Ministerial Decision of 19 March 2020
These terms and conditions apply exclusively to the sale of tickets that provide access to Sunrise Festival to the holder of (a) ticket(s) (hereinafter: ‘customer’) and any add-ons.
The choice made by the customer is binding and applies to all products of the original order. The customer’s choice replaces c.q. modifies the existing agreement between Sunrise Festival and the customer.
Article 1: in case the customer chooses to make a full donation
In case an event of Sunrise Festival could not take place due to the coronacrisis, the customer may choose to convert the paid ticket fees for admission to the event in question of Sunrise Festival into a gift to Sunrise Festival.
The existing agreement between Sunrise Festival and the customer regarding the original order will be dissolved by this choice. The customer agrees that his/her original order will be cancelled and that his/her right of access to the event in question will thereby lapse. The customer also agrees that the refund amount to which the customer is originally entitled as a result of the cancellation of its original order, will be converted into a gift to Sunrise Festival. As a result, there are no further (mutual) obligations between Sunrise Festival and the customer.
Article 2: in case the customer chooses to get a voucher
In case an event that could not take place due to the coronacrisis is rescheduled within two years of the original date or an activity with the same essential characteristics is organised during this period, the customer may choose a voucher.
The existing agreement between Sunrise Festival and the customer regarding the original order will be amended by this choice. The customer agrees that his/her original order will be cancelled and that his/her right to access the event in question lapse. The customer also agrees that as a result of this choice his/her right to get a refund of the amount paid for the original entrance ticket will lapse. The customer agrees to receive a voucher.
The voucher will be sent with a voucher code to the email address with which the original purchase was made.
The email with the voucher code will be sent to the customer in June 2020.
No fee will be charged for the delivery of the voucher.
The voucher states that it was delivered as a result of the coronacrisis and provides access to the exclusive presale for Sunrise Festival 2021 and 2022.
The value (credit) of the voucher includes the full value of the amount paid for the original entrance ticket.
The value of the voucher can be used to purchase a product of Sunrise Festival for a period of two years from the date of the original event.
The customer will not be charged any surcharge for attending the new event.
If the voucher value is not sufficient for the new order, the difference will have to be paid by the customer. If the voucher value is greater than the new order, the balance will be paid out as a new voucher to the customer.
If a partial donation is chosen by the customer, the voucher value will be reduced by the amount resulting from the donated percentage of the original voucher value as indicated by the customer. For example: in case the customer donates 50% of the original voucher value of EUR 100, the customer will receive EUR 50 credit on the voucher.
For more information check www.saveyourticket.be.